Purchase Terms & Conditions
Your order for Little Signers Club products and services is subject to the following terms and conditions. These may change from time to time but your order will be subject to the version of the terms and conditions on our website when you place your order.
Information about us:
This site is operated by S Ensor t/a Little Signers Club® (we or us).
Little Signers Club® is a registered trademark and Baby Signing Basics™, Toddler Toolkit™, Rhyme and Sign Adventures™, Sing, Sign and Rhyme™, Head, Hands and Happy Hearts™ are trademarks of S Ensor t/a Little Signers Club.
Your status
By placing an order with us, you warrant that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years old.
Consumer rights and cancellation
Digital products do not fall within the ‘cooling off’ 7 day period required under UK Law. If you have an issue with a product you have purchased, please email us and we will respond within 48 working hours.
1. Your Order
We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the “Buy Now” button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between us until we dispatch any physical items to you, or we give you access to any online resources or downloads.
By submitting your order for downloads (such as ebooks, mp3 files and similar), you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts (see Cancellation for orders of online resources or downloads). We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.
Please note, our delivery dates for physical goods may vary.
2. Price
Prices are as stated on our Website and are subject to change without notice. Postage and packaging charges are indicated separately on your digital receipt, where applicable.
3. Payment
All payments are subject to authorisation by the card issuer via Paypal. If your payment is not authorised, your order will not be processed.
In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised.
4. Title and Risk (physical goods)
If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee. We shall not be liable for the safety of the goods thereafter.
5. Cancellation and Returns of physical goods
If you are an individual within the EU who is purchasing as a consumer, then you have a right to cancel your contract under the UK Consumer Contracts Regulations.
If for any reason you are not satisfied with your purchase of physical goods, please notify us that you want to cancel your contract and return the items (if you have received them) in their original condition within 30 days from the date of receipt (but no later). You can notify us that you are cancelling your contract via our contact form, advising us of your order number and details of the items. If we receive your cancellation notification after your items have entered our order system for processing then they will be dispatched to you but you may still return them to us within 30 days of receipt.
In the case of audio, video, multimedia or software products sold in hard copy format, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty.
Once we have received your returned items we will issue a full refund for the price of the item paid by you using the same means of payment as you used for the initial transaction, or supply you with a new one, at your option. You will have to bear the return postage cost unless the return is the result of our error (including faulty or damaged goods). When returning items, please enclose a printout of the online digital receipt. We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.
Please see section 6 in relation to cancellation of orders for online resources or downloads.
6. Digital Products, Ebooks, other downloads and Online Resources
Little Signers Club offers downloads (such as ebooks and mp3 files) and online resources, including online subscription services. You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use digital and online resources and downloads.
a) Cancellation of orders for downloads
Downloads (e.g. ebooks): You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts.
b) Faulty downloads
If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact us and, where this is due
c) Permissible Uses
The following terms apply to digital products, online resources and downloads unless otherwise specified in the individual terms of supply or user terms:
YOU MAY
• Download a product if you purchase the right to do so. Please note, we do not guarantee the continued availability of our download products. It is your responsibility to look after your download product and you may want to back it up.
• Transfer the product from one device to another provided that this if for your personal use only and is not being transferred to another party.
YOU MAY NOT
• Re-sell, distribute, forward, rent or lease the product or any part of it
• Copy any part of the product, except where specifically indicated otherwise or for back-up purposes
• Convert our the product into any other format or medium
• Make changes to the content of any product
• Bypass or circumvent security features that protect our digital products, ebooks or online resources.
All content and software supplied to you by us is our property or that of third parties who have granted us rights and is protected by United Kingdom and international copyright laws. If you purchase digital products which are physical goods (such as CD-ROMs) you will only own any disk on which the software and content is supplied.
7. General
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages.
We do not make any representation or give any warranty or undertaking as to the quality of the goods/services we offer, their correspondence with description or fitness for purpose, or that the goods/services are not defamatory, injurious, obscene or unlawful, or that any trade marks or copyright used on or in connection with the goods/services do not infringe any intellectual property rights not owned by us.
In the case of software or other online or downloadable digital resources, we do not make any representation or give any warranty or undertaking that the functions of such resource meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You are responsible for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.
We supply our products and services for personal and/or educational use only. As far as is permitted by law, we exclude all implied warranties, conditions or other terms and we will not be liable for (a) losses that were not caused by our breach, (b) any business loss (including loss of profits, business, revenue, contracts, data, goodwill, anticipated savings or wasted expenditure), or (c) any special, indirect or consequential loss, howsoever caused. Notwithstanding anything to the contrary contained in these terms and conditions, Little Signers Club’s liability to you for any cause whatsoever, and regardless of the form of the action, will be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence, liability for our fraud, or any other liability that we cannot exclude by law.
We will have no liability to you for any delay or failure to deliver goods or services you have ordered or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
You must not remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, knowhow and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.
These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.
8. Online dispute resolution
If you have a complaint in relation to goods or services you have purchased online, please contact us.